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Free Flower Shipping: Molnar v. 1-800-Flowers.

January 23, 2010

Back in November 2007, a large group of local florists, spearheaded by FlowerChat, sent a letter to the Federal Trade Commission urging an investigation into 1-800-Flowers advertising claims of ‘free shipping’ on orders taken by the company and fulfilled by local florists.  We contended the company was discounting a service/convenience fee labeled as a ‘shipping [...]

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Online Florists: Whither the ethics?

November 29, 2009

Last month the two biggest names in online flowers, 1800FLOWERS.com and FTD.com, were summoned by the US Senate Commerce Committee for records of their participation in post transactional marketing programs labeled “scams,” “robbery” and “theft” by both angry consumers and US Senators.
The congressional report lists both 1-800-Flowers and FTD as having received more [...]

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Why your flowers don’t look like the picture – Part 4

December 15, 2008

Blogger Chris took FTD.com up on a offer he’d received via Netflix to purchase a Christmas arrangements for his wife. What he was sold:

 
What he got:

 
Chris said “I didn’t know it was supposed to be DIY. I figured as much from the way it came in the box, but my wife–who hadn’t seen the original [...]

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